Return & Refund

Return & Refund Policy

Thank you for choosing Comfort Nest Shop! We want you to be satisfied with your purchase. If you are not completely happy with your item, we offer the following return and refund policy:

1. Return Period

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item. Please ensure that the product is unused and in its original packaging.

2. Return Conditions

• The item must be in unused condition and include all original tags and packaging.
• For hygiene reasons, certain items (such as personal care products and food) cannot be returned once opened, unless there is a quality issue.

3. Requesting a Return

To request a return, please follow these steps:

• Contact our customer service team via email at support@comfortnestshop.com and provide your order number and reason for the return.
• We will provide you with the return address and further instructions.

4. Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect. If you receive a defective product, we will cover the return shipping costs.

5. Refund Processing

Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used.

6. Refund Notification

After the refund is processed, you will receive a confirmation email notifying you of the status of your refund.

7. Special Circumstances

If you receive a damaged or defective item, please contact us within 48 hours of receipt to ensure timely resolution.

8. Contact Us

If you have any questions or need further assistance, please feel free to contact our customer service team. You can reach us by email at support@comfortnestshop.com .

Thank you for choosing Comfort Nest Shop, and we look forward to providing you with quality products and service!